Delivery & Returns

Delivery

We deliver across the United Kingdom and can quote for export. Delivery charges depend on the size, weight and destination of the order and are shown on your quote.

Lead times depend on stock and on the options you choose (spring set, flange, coatings, accessories). We confirm the lead time on your quote and tell you straight away if it changes.

Every order is supplied with its documentation, such as the relevant certificates and declarations.

Damaged or incorrect items

Please check your delivery when it arrives. If anything is damaged, missing or not what you ordered, tell us as soon as possible, ideally with photos, and we will arrange a replacement or put it right.

Returns

If you want to return an item you no longer need, contact us first so we can agree the return. Items should be unused and in their original packaging.

Actuators built or configured to your order (for example with a specific spring set, flange, coating or accessories) can only be returned if they are faulty or not as ordered.

Faulty products

If a product develops a fault, contact us with the model, serial number and a description of the problem. We will work with the manufacturer, KOSAPLUS Co., Ltd., to repair or replace it under its warranty.